InfraStrategies is currently working with Lane Transit District (LTD) to build a new relationship with their community. Upon direction from their new CEO, LTD determined that the way it engaged with stakeholders and community members needed to change. LTD engaged InfraStrategies to help with this reset. InfraStrategies began by analyzing previous documents and interviewing key stakeholders to better understand what had happened in the past. Work was informed by the development of a survey to gather better data on how stakeholders might prefer to interact with the agency. InfraStrategies helped LTD assemble and lead a Community Steering Council, composed of a cross-section of community members, transit riders, and other stakeholders, to develop a strategic plan for communications for LTD that would better serve everyone going forward.